Client Support Volunteer
09/30/2023 - 12/31/2023
09:00 AM - 03:00 PM
09:00 AM - 03:00 PM
Labor Type
Other
Volunteer Signed Up
Description
Summary: In working towards helping A Precious Child meet its overall objective of providing resources and opportunities for children to succeed, A Precious Child’s Client Support Volunteer serves as a key member of the Empowerment Center Department and are responsible for the day-to-day interactions and satisfaction of our clients. The Client Support Volunteer supports the team by conducting level of care 1 client intakes, managing the high volume of incoming calls in our Empowerment Center, scheduling and confirming appointments with clients and Agency Partners, and helping greet clients.
Responsibilities:
- Greet families and other visitors with dignity and a smile upon arrival
- Help families with required intake paperwork
- Answer phones, schedule appointments and conduct confirmation calls
- Check in families and complete required data entry within the client management system
- Review the shopping guidelines with families and provide a brief overview of the items available in the Resource Center
Requirements and Qualifications:
- Fluent in English and Spanish language preferred but not required
- Enthusiasm and passion for A Precious Child’s mission and vision
- Exceptional customer service skills and ethics
- Excellent verbal and written communication skills
- Ability to work effectively in collaboration with diverse groups of individuals that may be facing stressful or crisis situations
- Ability to work well independently and in a team environment
- A positive attitude, strong work ethic, dependable and an ability to work effectively with coworkers, volunteers and interns
- Strong attention to detail
- Ability to enter data into a computer quickly and accurately
- Interest or experience in Case Management, Child/Family Advocacy, and Client Services is a huge plus
Time Commitment:
- Shifts are available Monday-Friday between 9:00AM-3:00PM
- Volunteers will be onsite about 12 hours per month, committing to at least one 2-4 hour shift per week
Training & Supervision:
- Complete Volunteer Orientation with the Volunteer Services Team
- Complete Volunteer Waiver Form and sign Non-Disclosure Agreement
- Training will be provided by the Empowerment Center Manager
Volunteer Reports to: Empowerment Center Manager
Location
room7051 W 118th Ave Broomfield, CO 80020
Additional Materials
Age Limit
18+
Contact Information