Summary: In working towards helping A Precious Child meet its overall objective of providing resources and opportunities for children to succeed, A Precious Child’s Client Support Volunteer serves as a key member of the Empowerment Center Department and are responsible for the day-to-day interactions and satisfaction of our clients. The Client Support Volunteer supports the team by conducting level of care 1 client intakes, managing the high volume of incoming calls in our Empowerment Center, scheduling and confirming appointments with clients and Agency Partners, and helping greet clients.    

Responsibilities:

• Greet families and other visitors with dignity and a smile upon arrival
• Help families with required intake paperwork
• Answer phones, schedule appointments and conduct confirmation calls
• Check in families and complete required data entry within the client management system
• Review the shopping guidelines with families and provide a brief overview of the items available in the Resource Center

Requirements and Qualifications:

• Fluent in English and Spanish language preferred but not required
• Enthusiasm and passion for A Precious Child’s mission and vision
• Exceptional customer service skills and ethics
• Excellent verbal and written communication skills
• Ability to work effectively in collaboration with diverse groups of individuals that may be facing stressful or crisis situations
• Ability to work well independently and in a team environment
• A positive attitude, strong work ethic, dependable and an ability to work effectively with coworkers, volunteers and interns
• Strong attention to detail
• Ability to enter data into a computer quickly and accurately
• Interest or experience in Case Management, Child/Family Advocacy, and Client Services is a huge plus

Time Commitment:

• Shifts are available Monday-Friday between 9:00AM-3:00PM
• Volunteers will be onsite about 12 hours per month, committing to at least one 2-4 hour shift per week

Training & Supervision:

• Complete Volunteer Orientation with the Volunteer Services Team
• Complete Volunteer Waiver Form and sign Non-Disclosure Agreement

• Training will be provided by the Empowerment Center Manager

Volunteer Reports to: Empowerment Center Manager